FAQ's

FKN Gym Wear is located in Sydney,  Australia.

P O Box 12

Beverly Hills NSW 2209

You can contact us via the below methods:

Email: accounts@fkngymwear.com

Company Information

Lioncastle Group Pty Ltd T/A
FKN Gym Wear
ABN: 54654665531

What payment methods do you accept?

We have a huge range of Buy Now Pay Later options at FKN Gym Wear including AfterPay, ZipPay. 

We also accept VISA, MASTERCARD, AMEX, Shop Pay,  Apple Pay, Google Pay, and PayPal.

I need to change my order

If you have recently placed your order and need to make a change, please contact us asap to let us know. If you have already received your email titled 'Your Order Is On The Way' sadly... its too late! You can always send the items back to us for an exchange.

Tracking Information
Once your order has been dispatched, you will receive an email containing your tracking number. If you have not received this email within 48 business hours of placing your order:

I need to change the shipping address

- If  your parcel has not been dispatched from our warehouse,  send us an email at accounts@fkngymwear.com to have the address changed. 
- If your parcel has been dispatched and you have the tracking number, you may be able to have it re-directed. Click on the link below and follow the instructions. 

Australia Post - Manage a parcel in transit

You have sent me the wrong item

Sorry!
If this has happened, please email us at accounts@fkngymwear.com with the following details  so that we can get it sorted for you asap:

1. Your Order Number
2. A photo/s showing the packing slip (which is included in your order) AND the products that we sent 

*Please try and include the slip and the items in the same pic.*

Once this has been received,  we will re-send your order Priority Express Post!

Additional Verification Request

We reserve the right to refuse any order placed on our store. We are constantly working to make our store as secure as possible for everyone. That's why, after placing an order, you may be asked for additional information to verify your identify.  

If one our team contacts you, you'll be asked to provide the following forms of ID for verification:

• Government Issued Photo Identification that shows the same address as the "Shipping Address" provided in your order
• A partial photo of the credit card used to place the order. Only showing the last 4 digits, your name and the expiry date. Please make sure to black out all other numbers on card

Why and How will you be asked for this information? 

This can happen when your billing address does not match the shipping address on the order. Also if the billing address does not match the banks details and other system generated reasons. 

You will receive an email from our website asking you to get in touch with us. If we do not receive an email reply, we will give you a call on the number you provided.  If we cannot reach you after 7 working days from the date the order was placed, the order will be cancelled and an email notification sent to the email provided. 

Your refund will be processed via the same method of payment you used. It is then your responsibility to follow up with the bank. 

We cant always give a heads up about product re-stocks as its always subject to change and we would hate for you to be disappointed.

To be the first to know about re-stocks, make sure you are keeping an eye out on our social media pages and are subscribed to our newsletter.

Click this link to subscribe to our newsletter!

FKN Gym Wear is committed to customer satisfaction and we understand that when shopping online; sizing can vary from brand to brand.

If you’ve purchased any merchandise that isn’t the right size, simply click HERE to lodge your return.

Items must  be returned within 14 days of receiving your order.

The item/s must be unworn & in brand new condition. 

Once we receive your parcel and approve the returned item/s, a store credit will be issued and an email will be sent to confirm this.

*Please note any items that are returned with marks or stains including fake tan, deodorant, animal hair and/or strong smells such as perfume or cigarettes WILL BE DECLINED 

FKN Gym Wear offers refunds for products that are faulty only.

If you purchased an item with ZipPay, AfterPay, LayBuy or credit card and changed your mind, you will also get a store credit (provided that all conditions are met) instead of a refund through the original payment method.

Most requests for refunds will be reviewed within 2 business days. Once a product is returned, we will assess your product in line with our terms and conditions, and contact you to advise if your claim is accepted.

In the unlikely event that your FKN item is faulty, please send us the following via email:

1. Your Order Number

2. Product fault information

3. Photos that clearly show the fault

Please email accounts@fkngymwear.com

There is no need to send your faulty item back to us, we will arrange  a replacement!

If your item was damaged on delivery, please get in touch with us within 3 days with photographic evidence so that we can get it sorted for you.

You have up to 14 days after you receive your order to return the items to us. 

Please read our Returns Policy before sending any items back to us! You can read them here https://fkngymwear.com/apps/help-center#!hc-return-exhange

Please read the below information to ensure your return is processed as quickly as humanly possible! Its crazy easy!

Follow these steps to return your item/s:

1. Go to our returns portal located here https://return.auspost.com.au/FKN_GYM_WEAR

2. Enter your order number, reason for return and address details

3. Continue to the next screen and print out your return label. 

* Please note: If you do not have a printer, you can take the email (Australia Post will send this to you) and they will print it out for you.

4. Pack the items you wish to return in a postage bag. (You can turn the one we sent you inside out) and attach the return label to the package and then send away!

As soon as your order has been fulfilled by FKN Gym Wear, you will receive an email confirmation titled "Your order is on the way'.

In this email, you can click on the link titled 'Track My Order" 

This will take you to the tracking page where you can see the status of your order.

If you haven't received the email yet, don't worry! Your order usually takes around 24-48 hours to be dispatched.

Please get in touch with us if it has been longer than 48 hours and you have still not received the email.

*Please note that tracking information can take around 24-48 hours to be updated by the courier after dispatch

Sorry, currently we are an online business only.

All FKN Gym Wear orders are packed and dispatched EXPRESS from Sydney warehouse within 24 to 48 hours.

Once dispatched, express delivery time is approximately 1-4 working days, regional areas may take longer.

Please check your emails for your tracking number once shipped so you can monitor your delivery.

In the unlikely event that you do not receive your order within the stated delivery time frame, please contact us so that we may investigate further.

*Free Express Shipping on all AUSTRALIAN Order over $150

All FKN Gym Wear orders are packed and dispatched from our Sydney warehouse within 24 to 48 hours.

Once dispatched, standard delivery time is approximately 5-10 working days.Please check your emails for your tracking number once shipped so you can monitor your delivery.

In the unlikely event that you do not receive your order within the stated delivery time frame, please contact us so that we may investigate further.

How To Measure For Tops

FKN Gym Wear provides all sizing information on the product page of our website.

Please ensure that you check the sizing guide for the product that you are purchasing.

How To Measure For Tops

How To Measure For Bottoms

FKN Gym Wear provides all sizing information on the product page of our website.Please ensure that you check the sizing guide for the product that you are purchasing.